Return Policy Page

Return Policy for Ruposhimart: Your Trusted Online Grocery Store

At Ruposhimart, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return policy to ensure your peace of mind.

1. Eligibility for Returns

We accept returns under the following conditions:

Damaged or Defective Products: If you receive a product that is damaged, defective, or has quality issues, please contact us within [Insert Number] days of receiving your order.

Incorrect Item Received: If you receive an item different from what you ordered, please notify us within [Insert Number] days of receiving your order.

2. Non-Returnable Items

Certain items are not eligible for returns due to hygiene and safety reasons. These include perishable goods, opened food items, and items with expiry dates that have passed.

3. Return Process

To initiate a return, please follow these steps:

Contact Customer Support: Reach out to our customer support team at [Insert Contact Information] with your order number and details of the issue.

Provide Supporting Information: Depending on the situation, we may request photos or additional information to assess the return request.

Return Authorization: Once your request is approved, you will receive instructions for returning the item(s).

4. Refund Process

Upon receiving and inspecting the returned items, we will process your refund as follows:

Damaged or Defective Products: You may choose between a full refund to your original payment method or a replacement of the item(s).

Incorrect Item Received: We will arrange for the correct item to be shipped to you, or provide a refund if a replacement is not available.

5. Timeframe for Returns

Please ensure that you contact us and initiate the return process within [Insert Number] days of receiving your order. Returns received after this timeframe may not be accepted.

6. Conditions for Accepting Returns

The item(s) must be in their original packaging, unopened, and in a resalable condition.

All accompanying accessories, manuals, and documentation must be included.

Please ensure that the item(s) are packed securely to prevent damage during return transit.

7. Shipping Costs for Returns

If the return is due to an error on our part (such as a damaged or incorrect item), we will cover the return shipping costs. In all other cases, the customer may be responsible for return shipping fees.

8. Contact Us

If you have any questions or need further assistance regarding our return policy, please contact us at [Insert Contact Information].

Thank you for choosing Ruposhimart. We appreciate your trust in our service.